CONCEPTUAL DESIGN FRAMEWORK FOR ICT SERVICE SYSTEM DEVELOPMENT AND DELIVERY

This paper propose conceptual design framework for ICT service system development and delivery. To provide ICT service systems with high value-in-use, ICT service providers explore clients' business needs and design sustainable them at the early development phase. However, this work has been relied on by certain experts and consultants.To assist such skilled work, it is necessary to urgently establish high-level service modelling methods and procedures of conceptual ICT service system design for inexperienced engineers of ICT service providers.