Organizational Transformation by Activating Knowledge: The Mediating Role of Collaboration Technologies

AbstractThe following sections are included:IntroductionA Framework for Knowledge Activation:Knowledge-as-IdentityResearch ApproachCase Study: Knowledge Activation at Galaxy CorporationFindingsActivation of accountable knowledgeShared spacesSupportActivation of discretionary knowledgeReciprocityRelationshipActivation of autonomous knowledgeTrustPersonalizationAnalysis: Processes of Knowledge ActivationImplications for IT Transformation in OrganizationsConclusions, Lessons Learned and Future DirectionsReferences