Managing communications in a crisis

Contents: Introduction. Part I Understanding Crises and the Theory of Communication: Understanding crises Elements of crisis management Stakeholders and audiences Third-party endorsement Communications in a crisis Science versus emotion How the media works Single-issue lobby groups Lobbying The price of failure. Part II Practical Crisis Communication: Practical steps to prepare for a crisis Internal audiences The spokesperson The crisis team Crisis planning and whistle-blowing. Part III Appendices. Index.